1. What type of information does Paradise Online collect?
2. Why does Paradise Online collect information?
3. Who does Paradise Online share your information with?
  
Paradise Online and its affiliated companies (Hereinafter referred to as “Paradise Online” or the “Company”) provide PC, mobile, console, official website, and other game related services (“Services”). Paradise Online stores, processes, and shares personal information in certain circumstances in order to provide you with these services. However, the security of your personal information is a priority to us and ample measures will be taken to protect it.  
 
This Privacy Policy provides information on how your personal data is used for which purpose, and which measures the company is taking to protect your personal data.

This policy is subject to change due to government regulations or internal policy changes by the Company, and the Company strives to comply with laws and their subordinate regulations. Depending on the location of users accessing the website, the Company discloses the policy in the appropriate language. Please check the privacy policy for the region in which you are playing.

 

When a revision is made, it is disclosed on the official website.  
  
1. What type of information does Paradise Online collect?  
The company collects the following personal information when you sign up on our official website, use provided services (including mobile services), create data, edit personal information, or submit inquiries via phone call, fax, or through customer support, as well as when partners collect your information.
  
1) Information provided by you
① Information provided during Paradise Online account creation.
- Email address (account name), password, name, region, and date of birth
* Signing up with an SNS account will collect additional user identification information.
※ The Company does not collect personal information from users regarded as minors in their respective countries (e.g. 13 or under in the US/Canada, 13-16 or under in Europe, and 18 or under in Brazil). (However, users between the ages of 13 to 18 that are residents of United Kingdom, the British Indian Ocean Territory, and the British Virgin Islands must receive consent from their legal guardians to utilize the company’s game services.)
 
② Information provided during Paradise Online account creation using a Steam account.
- Member identification number, Email address, name, region, and date of birth
 
③ The following information of legal guardians of users registered on the official website between the ages of 13 and 18 may be collected for residents of United Kingdom, the British Indian Ocean Territory, and the British Virgin Islands in order to utilize game and payment services.
- Email address, name, and date of birth
 
④ The following additional services collect respective personal information.

* Additional information may be gathered from users using certain services and participants of certain events or promotions.
* When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storage period.
 
2) Data created while using our Services.
The company collects the following data that is created while you use our services with or without an account.
- Game progress data
- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)
- Gameplay data, interactions with other players while using our services, and all data related to the use of our Services
- Error information, MAC address
- Game screenshot (for game client errors)
- The information collected through cookies and related technology
- Web browser information, location information
- Advertising ID
- MAC address, HDD serial (when using PC Café services)
- Data required to verify payment
   
2. Why does Paradise Online collect information?
The company collects information for the following reasons.  

 

1) We process the necessary data to provide services.
The Company collects information to provide services to you on your contractual relationship with us.
- To allow you to make an account and allow us to provide you services;
- To access our services;
- To provide products and services requested by you;
- To provide information about the products and services you request;
- To settle payments for purchases and paid services;
- To abide by relevant legislation
  
2) The company collects information to provide appropriate services.
The company collects the following information out of legitimate interest as the information is used:
- To improve and develop the services provided by the company;
- To improve and develop optimization of services and overall game experience;
- To update and develop player profiles;
- To set and manage registered accounts;
- To provide software updates;
- To maintain settings and provide content;
- To reply and provide support to submitted opinions or inquiries;
- To provide notices on changes made to Terms of Service, service errors, updates, security warnings, support, etc.;
- To create events and promotion programs for customers;
- To send event and promotion gifts  
 
3) The company processes relevant data to provide safe and fair services.
The company has legitimate interest in collecting and processing the data necessary to accomplish the following purposes in order to keep your services safe and fair. Please see our Terms of Services for legal usage policies:
- To prevent abusive and unauthorized use of malicious users;
- To provide services to protect personal information;
- To allow quality game experience across multiple devices;
- To allow appropriate automatic or manual chatting;
- To find bugs, errors, and provide solutions;
- To comply with relevant laws and to investigate and deter disputes, fraud, and other illegal activities.
  
4) The company processes necessary data to convey targeted advertisements and marketing information.
The Company collects and processes data necessary to establish targeted advertisements on our services, other websites, and emails, only if users agree to receive marketing information (direct promotional information).
- To track content accessed by users in relation to services and online behaviors;
- To customize advertisements and offer targeted marketing and promotions;
- To recommend or suggest information on services users may find interesting
  
5) For all the aforementioned cases and purposes, the Company may analyze and classify the entirety of the collected data.
The Company may have legitimate interest when collecting and processing the data necessary to meet contracts, provide and retain appropriate services, transmit advertising information when users consent to receiving marketing information. However, any personal data users have not agreed to provide will not be used.
 
3. Who does Paradise Online share your information with?
The company shares information with third parties if it is required by law, is consented by the user, or is deemed necessary to enforce our rights, property, or operations or to protect users or third parties or if we engage partners and service providers in order to provide our services to you by the due process of law.  

 

  
Addendum
This policy shall enter into force starting March 27, 2024.